Terms and Conditions
SHIPPING POLICY:Purchases from www.iQnatural.com are shipped from our facility in Gladstone, Oregon USA. All orders are processed and shipped within 48 hours of purchase - with the only exception being orders placed after 12pm Friday, which are guaranteed to be shipped in the AM on Monday. (IQ Natural uses USPS First-Class Mail, PRIORITY Mail, Express Mail, International First-Class Mail, and International PRIORITY Mail as our service options).
UNITED STATES DELIVERIES:Standard Domestic Delivery - USPS First-Class Mail
Domestic Buyers can expect orders to take only 3-5 business/mail days to arrive on your doorstep, once leaving our facility here in Oregon. Exceptions are to be expected during peak mail-seasons and in observance of Federal Holidays.
Other Domestic/Armed Forces Delivery - PO Box / APO / FPO Delivery
We are able to deliver to PO Boxes, APO and FPO addresses. Buyers with PO boxes can expect the same 3-5 business day mail time as Standard Domestic Delivery, once leaving our facility. Our APO/FPO buyers can experience waits of up to one-month before their package arrives depending on global location and other international regulations.
PRIORITY Domestic Delivery - USPS Priority Mail
For an additional fee, we will provide USPS PRIORITY shipping for our Buyers. PRIORITY shipping allows the package to arrive on your doorstep 2-3 business/mail days after being shipped from IQ Natural.
Express Delivery - USPS Express Mail
For an additional fee, we will provide Express Delivery of 1-2 days domestically.
INTERNATIONAL DELIVERIES:Standard International - USPS First-Class International Mail
International orders MAY take up to 30 days to arrive abroad depending on the region of the world and its Customs regulations. Generally our International Buyers receive their orders 10-20 business/mail days after being shipped from our facility here on the West Coast of the United States. Availability restrictions apply.
PRIORITY International Delivery - USPS PRIORITY International Mail
For an additional fee International Buyers can opt to ship with USPS PRIORITY International which has a delivery expectancy of 6-10 business days after leaving the Post Office. Availability restrictions apply.
EXPRESS International Delivery - EXPRESS International Mail
For an additional fee international Buyers can opt to ship with USPS EXPRESS International Mail which has a delivery expectancy of 3-5 day's after leaving the post office. This package is guaranteed, with tracking to your door and is the best way to ship international packages.
Our guarantee to IQ Buyers is 100% satisfaction with not only our product, but our service. We believe that great service is just as important as great ingredients!
It is IQ Natural's intention to satisfy each of our customers. For this reason, we will gladly issue a full refund to the original credit card or PayPal account for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase.
All items must be accompanied by the original receipt and in unopened, original condition. Please allow two to four weeks for your refund to be issued in full.
Need Help? Questions about your return?
PAYMENT POLICYIQ Natural accepts most major credit cards and PayPal accounts. We do not accept cash, checks or money orders at this time.
Forms of Payment:
Forms of Payment: Visa, MasterCard, Discover, American Express, and PayPal. We apologize if your preferred card is not included.
Sales tax is collected on total merchandise orders delivered to: AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, MA, MD, MI, MN, MO, NC, NJ, NY, NV, OH, PA, TN, TX, VA, WA, WI. Some states also require us to collect sales tax on shipping charges.
IQ Natural supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." By honoring the DMA's "Privacy Promise to American Consumers," we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers' requests not to share their information with other marketers, and (3) honor customers' requests not to receive mail, telephone or other solicitations from IQ Natural, Inc..
SITE INFORMATION & PRODUCTS
We do our best to ensure that all information published on IQNatural.com website is accurate and current. We reserve the right to update and make corrections to information on the website at any time and without warning. We will not be held liable for any inaccurate information or for any information that has been omitted from the website.
IQ Natural products displayed on the website are available while supplies last. The prices displayed on the website are quoted in US dollars and are valid only on the US mainland. Price and availability information is subject to change without notice. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price. Photos of IQ Natural products listed on the IQNatural.com website at any time may be inaccurate. Updates will likely be coming soon as the product label and or container may have changed before new photos were taken. Product description and sizes can be expected to be correct.