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About Terms & Conditions

TERMS & CONDITIONS

 

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that IQ Naturals Inc. is not responsible for third party access to your account that results from theft or misappropriation of your account. IQ Naturals Inc and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

 

SHIPPING POLICY:

Purchases from www.iQnatural.com are shipped from our facility in Gladstone, Oregon USA. All orders are processed and shipped within 24 hours of purchase - with the only exception being orders placed after 12pm Friday, which are guaranteed to be shipped in the AM on Monday. iQ Natural uses USPS First-Class Mail, PRIORITY Mail, Express Mail, International First-Class Mail, and International PRIORITY Mail as our service options.

 

UNITED STATES DELIVERIES:

USPS Priority Mail. Allows the package to arrive on your doorstep 2-3 businessmail days after being shipped.

Overnight shipping options are available at checkout and are shipped UPS / FEDEX for an additional fee.

 

INTERNATIONAL DELIVERIES:

Standard International - USPS First-Class International Mail

International orders MAY take up to 30 days to arrive abroad depending on the region of the world and its Customs regulations. Generally our International Buyers receive their orders 10-20 business/mail days after being shipped from our facility here on the West Coast of the United States. Availability restrictions apply.

Priority International Delivery - USPS PRIORITY International Mail

For an additional fee International Buyers can opt to ship with USPS PRIORITY International which has a delivery expectancy of 6-10 business days after leaving the Post Office. Availability restrictions apply.

 

RETURNS POLICY

Our guarantee to iQ Buyers is 100% satisfaction with not only our product, but our service. We believe that great service is just as important as great ingredients.

 

It is iQ Natural's intention to satisfy each of our customers. For this reason, we will gladly issue a full refund to the original credit card or PayPal account for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase.

All items must be accompanied by the original receipt and in unopened, original condition. Please allow two to four weeks for your refund to be issued in full.

 

ATTENTION UNDELIVERED RETURNS:

All international orders that are returned and marked "Undelivered as addressed" will have a 20% restocking fee. All shipping charges are non-refundable.

All USA returns marked "Undelivered as addressed" will have the option to reship at buyers expense. iQ Natural Inc. will contact the buyer after receipt. Buyer pays actual shipping cost for the second attempt. Any refunds are subject to a 20% restocking fee. Shipping charges are non-refundable.

Returns can take up to 14 days after receipt to process. If you have any question about your return, please contact iQ Natural customer support.

Need Help? Questions about your return? 

Call: 1-503-305-3856 (USA Buyers Only) 

Email: customercare@iqnatural.com (Worldwide)

 

PAYMENT POLICY

iQ Natural accepts most major credit cards and PayPal accounts. We do not accept cash, checks or money orders at this time.

Forms of Payment:

Forms of Payment: Visa, MasterCard, Discover, American Express, and PayPal. We apologize if your preferred card is not included.

 

PRIVACY POLICY

iQ Natural supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." By honoring the DMA's "Privacy Promise to American Consumers," we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers' requests not to share their information with other marketers, and (3) honor customers' requests not to receive mail, telephone or other solicitations from iQ Natural, Inc..

 

SITE INFORMATION & PRODUCTS

We do our best to ensure that all information published on iQNatural.com website is accurate and current. We reserve the right to update and make corrections to information on the website at any time and without warning. We will not be held liable for any inaccurate information or for any information that has been omitted from the website.

 

iQ Natural products displayed on the website are available while supplies last. The prices displayed on the website are quoted in US dollars and are valid only on the US mainland. Price and availability information is subject to change without notice. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price. Photos of iQ Natural products listed on the iQNatural.com website at any time may be inaccurate. Updates will likely be coming soon as the product label and or container may have changed before new photos were taken. Product description and sizes can be expected to be correct.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless IQ Naturals Inc, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. IQ Naturals Inc reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with IQ Naturals Inc in asserting any available defenses.