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PRODUCT QUESTIONS

 

WHERE DO YOU GET YOUR INGREDIENTS FROM?

Our ingredients are purchased from top tier organic suppliers in the United States of America that offer certified Organic ingredients. Our products are formulated in our facility In Gladstone Oregon under strict compliance with Organic best practice methods to avoid cross contamination of production schedules.

 

Do your products contain parabens, phthalates or petrochemicals?

None of our products contain parabens, phthalates or petrochemicals and they never will. Our focus is on providing organic natural products, without the use of harsh or potential harmful chemicals. We strive to formulate our products with certified natural ingredients whenever possible.

 

What is the percentage strength of your Hyaluronic Acid Serum?

The HA concentration level is 10%, and comprises 50% of the entireformula of ingredients.

 

What is the percentage strength of your Vitamin C Serum?

The Vitamin C Serum is a 20% strength of Vitamin C, and comprises more than 50% of the entire formula of ingredients.

 

What products should I use?

You can receive a personalized regimen with product recommendations by chatting with our certified Estheticians on the “Live Chat” feature on the website. 

 

Can I sell your products in my salon or spa?

Of course. Contact our wholesale department at: customercare@iqnatural.com for details.

 

 

GENERAL QUESTIONS

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, Amazon Payments and Paypal.

 

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Once your order has been refunded, it will take up to 3-5 business days for your bank to reverse the charge. There may be a slight delay due to weekends and holidays.

 

WHEN CAN I EXPECT MY ORDER ARRIVE?

In the USA Mainland 2-3 days.

International shipments will depend on the shipping choice you select at checkout. We offer several methods.

 

DO YOU SHIP OUTSIDE OF THE US?

We currently offer international shipping to the UK, EU countries, Canada, Australia, New Zealand, Taiwan, Saudi Arabia, India and Russia. We hope to offer shipping to additional countries in the near future.

 

CAN I CHANGE MY SHIPPING ADDRESS?

Yes, as long as you have not already received your shipping confirmation email.

 

WHO DO I CONTACT IF MY SHIPMENT IS DELAYED?

Please contact your carrier with your tracking number.

 

HOW DO I NOTIFY IQ NATURAL OF A RETURN?

Contact us at customercare@iqnatural.com

 

CAN I CHANGE MY ORDER AFTER ITS BEEN PLACED?

Please cancel your order and place a new one.

 

DO YOU SELL WHOLESALE?

Yes we do. Please contact Sales@iqnatural.com

 

WHEN CAN I EXPECT A RESPONSE TO MY EMAIL?

Please allow for up to 24-48 hours.

 

 

COMPANY QUESTIONS

 

WHAT ARE YOUR BUSINESS HOURS?

7am-5pm PST Monday-Friday

 

DO YOU HAVE ANY STORE LOCATIONS?

At this time, IQ Natural products are available exclusively online. They can be purchased from our website, Amazon.com Walmart.com, Jet.com and EBay.